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Who do I call for emergency service?
Who is morEnergy Savings Corporation®
Is morEnergy Savings Corp®. licensed in Ontario?
Is morEnergy Savings Corp®. affiliated with Enbridge or Union Gas?
Who is BLUE POWER® Distributed Energy Corp.?
Is BLUE POWER® Distributed Energy Corp. licensed in Ontario?
Is BLUE POWER® affiliated with any Local Distribution Company (LDC).
Why do natural gas prices continue to rise?
Why do electricity prices rise?
How do I benefit by signing up with morEnergy Savings® and or BLUE POWER®?
Will my utility bill come from morEnergy™?
What if I want to cancel this agreement?
What if rates fall?
What happens if I move?
Is there any disruption of service between my current contract and my start date with morEnergy/BLUE POWER?
Do I need to cancel with my current supplier?
What happens if I sign up over the phone?
Q. Who do I call for emergency service?
Natural Gas: If you suspect a gas leak, get out of the vicinity immediately and call your local utility. They will advise you of safety precautions that you must follow and will attend the scene for emergency service. If you require service on your mechanical equipment to address the problem we would be please to dispatch a service mechanic.
Electricity: In the event of a power outage, your local distribution company can assist you in determining the cause and magnitude of the situation. If you are, or a member of your family is in immediate danger, you are advised to seek emergency help from medical professionals. Your local authorities can provide you with information on what to do in the event of a long-term power outage. Public Safety Canada issues this guide to emergency preparedness: http://www.getprepared.gc.ca/_fl/power-outages-what-to-do-eng.pdf
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Q. Who is morEnergy Savings® Corporation?
We are unique because we not only sell energy, but we help you save it as well! We are a Canadian company, and an affiliate of morEnergy Services Inc.™, a leading provider of home comfort, energy management and renewable energy solutions to residential, commercial and industrial clients across Ontario. Our foundation in sustainable energy solutions allows us to help you effectively manage your energy budget and avoid the uncertainty of market fluctuations. More than 10,000 customers currently own or rent a morEnergy™ solution.
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Q. Is morEnergy Savings Corporation® licensed in Ontario?
morEnergy Savings® is approved and licensed by the Ontario Energy Board to act as a retailer in the sale of natural gas to both low- and high-volume residential and commercial customers, and operates under License GM-2008-0356. morEnergy Savings® is required to follow the Code of Conduct issued and amended by the Ontario Energy Board.
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Q. Is morEnergy Savings® affiliated with Enbridge or Union Gas?
All offers and claims are made by morEnergy Savings® which is not owned or affiliated with Enbridge or Union Gas or any other local utility.
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Q. Who is BLUE POWER Distributed Energy Corp®?
We are unique because we not only sell electricity, but we generate it as well! We are a Canadian company, and an affiliate of morEnergy Services Inc™., a leading provider of home comfort, energy management and renewable energy solutions to residential, commercial and industrial clients across Ontario. Our foundation in sustainable energy solutions allows us to help you effectively manage your energy budget and avoid the uncertainty of market fluctuations. More than 10,000 customers currently own or rent a morEnergy™ solution.
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Q. Is BLUE POWER Distributed Energy Corp® licensed in Ontario?
BLUE POWER Energy Corporation® is approved and licensed by the Ontario Energy Board to act as an electricity generator, and as a retailer in the sale of electricity to both low- and high-volume residential and commercial customers, and operates under License ER-2008-0349. BLUE POWER® is required to follow the Code of Conduct issued and amended by the Ontario Energy Board.
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Q. Is BLUE POWER® affiliated with any Local Distribution Company (LDC).
All offers and claims are made by BLUE POWER Distributed Energy Corp®, which is not owned or affiliated with any Local Distribution Company (LDC).
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Q. Why do natural gas prices continue to rise?
Simply put, competitive forces of supply and demand drive the price you pay as a North American citizen. Short-term or “Spot” prices of gas fluctuate daily due to several factors, including weather and short-term disruptions like a hurricane or a deep freeze in a large gas producing region on the continent. Increases over the longer term are driven by growth in population, the economy and environmental policies implemented by government, both in Canada, and in the US.
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Q. Why do electricity prices rise?
For the same supply and demand forces, electricity prices are predicted to steadily incline. Spot prices fluctuate over greater variables than natural gas, and are based on consumption levels at various times of the day, week, or season. Most of us know what can happen when electricity demand exceeds our supply capacity and we have to import from neighbouring regions – short term prices soar! Long-term factors, such as economic and population growth across the country will mean increased demand that does not keep pace with production. The costs of refurbishing or replacing existing, aging power plants will also be factored into your future energy rates.
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Q. How do I benefit by signing up with morEnergy Savings® / BLUE POWER®?
There is no risk of your natural gas or electricty commodity price increasing during the term of the agreement, and there will be no retroactive commodity price adjustments. As in the past, your utility delivers your energy and provides 24-hour emergency service. The energy is supplied through our Commodity partners and there is no cost to enroll.
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Q. Will my utility bill come from morEnergy™?
No. Your bill will come directly from your utility as it has in the past. Once your application has been accepted you will become a customer of morEnergy™ / BLUE POWER®, our name will appear on your bill as your gas and/or electricity supplier. Cost of delivery, transportation of energy and other related costs are charged separately by your local utility, who also provides 24-hour emergency and billing services.
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Q. What if I want to cancel this agreement?
You can cancel at any time from the date of entering into the morEnergy Savings® / BLUE POWER® Agreement within 10 days after receiving a copy of the agreement. If we do not make delivery within 30 days after the delivery date specified in the agreement you may cancel the agreement at any time before delivery or commencement of performance.
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Q. What if rates fall?
Trying to anticipate the future price of energy is never easy, even for the professionals. As a homeowner or business trying to time the market to maximize your savings can be costly if you fail. This is why morEnergy™ has designed the AVERAGE DOWN Program. The program allows you to lock in now, and if you find that the price of energy has gone down you can simply call us (subject to certain terms and conditions set out in your contract) and request an adjustment.
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Q. What happens if I move?
We require 30 days advance notice if you are moving and, in most cases, our agreement goes with you and you continue to pay your fixed rate. However, you will not be responsible for the remaining term of your agreement if you move to a new location not in an area we serve. In this case, we will ask to see the first page of your Purchase & Sale agreement as proof that you are moving as well as a copy of the rental/lease agreement stating that utilities are included in your monthly rent/fees.
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Q. Is there any disruption of service between my current contract and my start date with morEnergy™/BLUE POWER®?
Under no circumstances will you be without natural gas or electricity. Until such times as you are approved for a Commencement Date of service from morEnergy, you are automatically billed by your utility.
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Q. Do I need to cancel with my current supplier?
Any agreement you have with another reseller must be cancelled before your utility will allow your new agreement with us to be activated. You simply provide your exiting provider with notice with a copy to morEnergy™ or Blue Power®.
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Q. What happens if I sign up over the phone?
Most of our business is gleaned from personal door-to-door interaction, where customers receive a copy of their signed agreement, complete with Terms and Conditions. In the event that we sign you up over the telephone, your verbal customer agreement is recorded and maintained on file for the term of your relationship with us. We will then mail or email you a copy of our Terms and Conditions within 30 days, for your records. To view our Terms and Conditions before signing up, click here.
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