We operate in a competitive environment, where you, as a consumer are inundated with direct mail and advertising messages from other companies in our line of business. And we recognize that the decisions you make are based on best prices, best practices, and your level of trust in your service provider.

We think that some one-on-one interaction with you at your front door gives us the opportunity to create a link with you, to discuss your current services, gauge your level of interest in our pricing options, and to answer any questions you may have about how our offers differ from our competitors.

Our energy services lend themselves to personalized interaction. We view your purchase decision as an important investment in your home comfort and energy savings, and we know you do too. Our goal is to establish a high lifetime value in our relationship with you and we want you to make an informed decision that you are happy about.

Our Energy Consultants operate on the following code of conduct:

They respect the fact that you are busy. If you wish them to come back at a later time, they would be happy to do so and may take your contact information, if you choose.

A morEnergy Savings® representative will always wear personal identification that shows our license and registration numbers. We encourage you to take note of his or her name or to ask for the morEnergy™ customer service number if you wish to speak to us.

If you don’t wish to speak to an Energy Consultant at the time of the initial call, he or she will gladly leave sales literature with you so you can make an informed decision and contact us at a later date.

Our Energy Consultants are friendly and courteous and will never ask to gain access to your home. If you have been approached by someone who intimidates you, they do not work for morEnergy and we urge you to report the incident to the police.

We perform due diligence on, and mentor, our Energy Consultants and hand-pick those we feel best reflect our organization. These representatives undergo frequent training sessions. They are kept up-to-date on offers, given long-term goals, and are motivated to ensure consistent quality in how they approach potential customers.

While we may offer you signup incentives, we don’t pressure you into buying anything by offering “free gifts”, offers that are only good for that day, or a claim that a neighbour just made a purchase. You are under no obligation to do business with us just because we are at your door.

Your local jurisdiction gives you a 10-day cooling-off period during which you can cancel a contract you make with our Energy Consultant for any reason. For more information, contact Consumer Affairs online at: http://www.gov.on.ca/mgs/en/ConsProt/ConsProt/STEL01_132036.html